HelpLeadHunter USA Payments

Refunds and disputes

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Refund a card payment in full or in part from your Stripe Dashboard, and answer a dispute there by Stripe’s deadline.

Scout says: It happens to everyone. Here’s how to make it right.

Make a refund

  1. Step 1: Open Card payment settings and press Open my Stripe Dashboard.
  2. Step 2: Find the payment and refund it, in full or in part.
  3. Step 3: The money goes back to your customer’s card. The status updates in LeadHunter USA.

What happens to the fees

We return our 0.4% fee: all of it on a full refund, the same share on a partial one. It comes back automatically.

Stripe does not return its own processing fee on a refund.

Your refund policy

Write it in Refund policy on Card payment settings. Customers see it next to the Pay button.

If a customer disputes a charge

Stripe tells you. Answer in your Stripe Dashboard by Stripe’s deadline. We can’t answer for you.

Stripe charges its own dispute fee. See the Payment Terms for the details.

Still stuck?

Email us at support@leadhunterusa.com.

Email support